Elephants Hotel

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 5a year ago

  Elephants Hotel Buôn Ma Thuột – A Contemporary Stay in the Heart of Dak Lak Elephants Hotel is a modern 3.5-star hotel located at 142 Phan Chu Trinh, Buôn Ma Thuột, Dak Lak Province. With 144 rooms spread across 14 floors, it offers a blend of comfort, convenience, and local culture, making it a popular choice for both business and leisure travelers.  Rooms & Amenities The hotel features four room categories: Superior Double, Deluxe Double/Twin, Junior VIP Suite, and Grand VIP Suite. Each room is equipped with modern amenities including:  • Memory foam beds • 42-inch Smart TVs • Minibar and wet bar • Pillow menus • Hydromassage showers and separate bathtubs • Free Wi-Fi and wired internet   Rooms are designed with natural lighting and contemporary decor, reflecting the cultural essence of the Central Highlands. Some guests have noted that the hotel can be noisy, especially on upper floors, due to soundproofing limitations.  Dining & Services Nhà Hàng Ko Nia, the hotel’s on-site restaurant, serves a daily buffet breakfast and à la carte meals throughout the day. While many guests appreciate the variety and quality of the food, some have mentioned that dishes may not be kept warm during peak times.   The hotel also offers a spa, fitness center, and an outdoor pool with a swim-up bar. Families can enjoy free access to the children’s club and playground. Complimentary bicycle rentals and a 24-hour airport shuttle are available for guests.  Location Situated in the city center, Elephants Hotel is within walking distance to several attractions:() • World of Coffee Museum (5-minute walk) • Buôn Ma Thuột City Park (8-minute walk) • Victory Monument (17-minute walk) • Ako Dhong Village (19-minute walk)  Guests have praised the hotel’s central location, which provides easy access to local dining options and shopping areas. Guest Feedback Overall, Elephants Hotel has received positive reviews:  • Traveloka: 8.7/10 • Expedia: 8.4/10 • Trip.com: 8.8/10  Guests frequently commend the hotel’s cleanliness, spacious rooms, and friendly staff. However, some have noted areas for improvement, such as noise levels and temperature maintenance of food during breakfast service.  Elephants Hotel offers a comfortable and culturally enriched stay in Buôn Ma Thuột. Its central location, modern amenities, and attentive service make it a solid choice for travelers seeking both relaxation and exploration in the Central Highlands.

• ★ 33 months ago

  It's unbelievable how people around here wear whatever they want to the pool, like jeans and t-shirts. I think it's extremely inappropriate.

• ★ 33 weeks ago

  Old big hotel with nice rooms but staff low reactive, difficult to communicate with them through email and apps

• ★ 1Edited 3 months ago

  The front desk lady I met during my stay at 17:45 on 16 Apr’26 had terrible attitude, unpleasant experience (didn’t check the name) with that attitude, shouldn’t be working in tourism or as a front desk.

• ★ 1a year ago

  Probably the worst experience I’ve had. Do NOT go to their spa. I ordered a facial and a foot scrub, but instead, for whatever reason, the lady doing my service placed a scorching hot rock on my bare back. I was screaming for her to take it off, feeling it burning through to my flesh, and after waiting too long, more than a few seconds, she took it off. There was a burn through my skin, and she kept looking at it and tsking. She apologized, but it was completely unacceptable. Over 2 weeks later now, as I am home from my trip, my burn is still raw and barely healing. However I had to endure this burn the rest of my trip to Vietnam. Save your $ and DO NOT book this hotel or attend the spa. I would put zero stars if that was allowed on Google.

• ★ 04 months ago

  Spacious rooms, EC is good. Better than I expect. Pool is just so so.

• ★ 0a month ago

  The hotel haven’t been maintained well

• ★ 0a year ago

  We were pretty much the only Americans/Europeans in Buon Ma Thout. So, pretty much no one spoke English other than our guide. Which was fine - the staff more than made up for that with their smiles and attempts to communicate. The rooms are basic, large and very clean. We decided to try a drink at the bar. I ordered a vodka and tonic which ended up being a vodka and soda with salt. Not a complaint just if you want a drink stick to beer. Our guide took us to a local restaurant and based on the breakfast I would not recommend having dinner there. Buffet breakfast was mainly Vietnamese food, very little fruit or other options.