Dalat Edensee Lake Resort & Spa

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 55 months ago

  This place may be a little older than others with a slightly dated look but if you want peace and quiet and somewhere to relax, this is it. Large grounds with peacocks everywhere. Spacious room with lake view was wonderful. Clean towels every day. The service was good.

• ★ 58 months ago

  Really nice place close to dalat. It has a certain charm to it. I loved the walks around the lake and of course the peacocks everywhere! I stayed in the mimosa villa top floor and slept very good! I really loved breakfast and all the staff was very professional and nice. A special shout out to the guard who took me on his motorbike to get away in the rain when there where no taxis available. I’m very grateful for this incredible nice gesture ♥️♥️♥️✨

• ★ 54 months ago

  This resort is beautifully surrounded by a lake and forest, making it a perfect place for a peaceful getaway. The Jasmine lake view room was absolutely lovely and very comfortable. The scenery is stunning, especially when the cherry blossoms are in bloom. One of the most memorable moments was watching the peacocks gracefully wandering around the property. The staff were warm and attentive, and the breakfast was delicious with a good variety of options. Overall, it’s a wonderful place to relax, enjoy nature, and unwind. I would happily stay here again.

• ★ 53 months ago

  Spent 3 days 2 nights at the resorts. My parents don't like the location because it's far from everything, but my husband & I really enjoyed it. Very quiet, relaxing premises. Rooms are quite on the old side, but clean. It feels like the old Đà Lạt in my memory here, cool temp, misty morning, scent of pine, hilly walks between flowers. The city center lost this charm, so the resort 100% met my expectations. Staff are very helpful and friendly. We had most of meals at the resort restaurant. Every lunch and dinner feels like we're the only customers haha.

• ★ 1Edited 2 months ago

  Such a shame, a resort poorly managed and not maintained. We booked two rooms, same category in the same hotel: one of the room is ok but the second room clearly is not the same category : - no window (!) which is even acknowledged by the staff by written - AC only in the small creepy corner of the smaller bed so no AC in the main areas of the big bed (we never asked to have a triple room - and its clear its not our booking as this room never appear on the website of the hotel or on Agoda We complained at the reception - they lied to us MANY times saying the hotel we full, and we had to show them it was not based on their own website … they could finally propose after many discussions: - a horrible room with view on the parking and LOWER category ; they tried to pretend as well it was same category and we had to show them (again) their own website to prove not - ⁠a room much nicer that we agreed to move on, but after the agreement they asked us for a ridiculous surcharge that was never mentioned - ⁠a room in another building VERY dirty with BIRD POOP everywhere in the room, even in the cup of coffee and in the bed - They just replied : “oh the cleaning ia not done yet”. It’s not a matter or cleaning but a matter of HYGIENE and SAFETY ! And obviously they don’t understand it. The employee I chatted with on messenger told me the General Manager is coming to manage the issue. But one more lie : the receptionist told us there is no general manager in this hotel … So basically we staid in a room that is not what we paid for ! You buy business class and you travel in economy, and they don’t care at all. And also : - very dangerous pool (cold and not heated) with many broken tiles - all the sofa bed are broken ok the pool area and changing room are super dirty - ⁠dirty garden with garbage and trash - ⁠no cushion and mattress on the outdoor furniture (we asked for it and was never delivered it) On the good things: - food is really good - some employees are really nice and friendly - beautiful location and surroundings — Answer to the reply of the hotel: sad that you decided to stop all communication with us after sharing the issues ; sad that the senior manager disappeared after taking one hour to meet us ; sad that you have no capacity for customer service and had to lie to us ; sad we have to escalate the issue to Agoda who admit the issues.

• ★ 12 months ago

  THE WORST VILLA IN VIETNAM! Very poor service and very disappointing experience. We traveled almost 6 hours to Da Lat for our vacation and already paid for the hotel, but upon arrival they suddenly asked for passports without properly informing us in advance. We had 3 physical copies of passports and the others had digital copies, but they refused to accept them. As foreign travelers, we prefer keeping our passports in a safe place because losing them abroad is a huge problem. Nowadays, digital copies should at least be considered. The other 3 guests could not provide physical passports because their passports are currently in immigration for visa processing. The receptionist told us we could cancel the booking and still get a refund, so we followed their instructions. But after canceling, they suddenly rejected the refund and we lost almost 32,000 PHP. We also waited almost 3 hours because they kept saying they would contact the manager, but nobody came. To make things worse, it was also my sister’s birthday celebration trip and this hotel completely ruined it. Very unprofessional, poor communication, and a complete waste of our time, money, and special occasion. I would never recommend this hotel to foreign travelers.

• ★ 05 months ago

  I am writing this to warn fellow travelers about the unprofessionalism and deceptive practices at Dalat Edensee. We stayed in Room 164 (Feb 19-20), and it was a 5-star disaster.|Here is the truth behind their "luxury" facade:|1. Lies & Privacy Issues: The Front Office Manager lied, claiming they sent staff to pack our bags without our consent. We returned to find nothing was touched. Why lie about entering a guest's room?|2. Operational Chaos: They failed to call our mobile number regarding checkout. They booked us a 2 PM shuttle but provided NO details on where to board, causing us to miss it and pay for a private taxi.|3. Incompetent Advice: They gave wrong walking times to "Happy Hill" and were "clueless" about holiday crowds. Total lack of local professional knowledge.|4. Extorting Fees: Despite waiting 20+ mins for their own buggy (which caused our delay), they forced us to pay a late checkout fee. They admitted it was their error but refused to refund us—absolutely absurd.|5. TAX FRAUD? Most shockingly, the Rooms Operations Manager tried to deceive us by claiming "Vietnam does not issue VAT invoices to individuals." Only after we confronted them did they admit they were "wrong."|6. Missing Invoice: It has been days, and despite their "promises," the legal VAT invoice (Hóa đơn đỏ) has still not been sent to my email.|To the General Manager of Dalat Edensee: I am still waiting for a full refund of the unfair charges and my legal invoice. I have already prepared reports for the Vietnam National Authority of Tourism (VNAT) and the Tax Department.

• ★ 05 months ago

  Beautiful resort with a stunning lake view and very peaceful surroundings. Perfect for couples who want to relax and unwind. The room and common areas were clean and well-maintained. Staff were friendly, polite, and always helpful, which made the stay even more pleasant. Loved the quiet atmosphere and nature vibes. A great place to slow down and enjoy quality time together. ❤️