Regal Collection House

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 53 years ago

  I have visited here last month. The building itself was splendid and had a view over the neighborhood. The location was perfect (for me) — a few streets off of the main beach but still quite close to long strolls along the shore and all the bustle of the main roads. There is a cafe and pub in the area — was wonderful. The wifi was decently strong and fast, and the chair and table were comfortable enough for computer use, if someone wanted to work. Lastly, the staffs were kind, helpful, quick to reply, and generally delightful. Great place! I recommend it.

• ★ 52 years ago

  Nice hotel, good service but a bit far, around building are still build

• ★ 511 months ago

  This place was comfortable and had a nice view , I would definitely stay here again!

• ★ 43 years ago

  New hotel, new room but lack of service experience

• ★ 32 years ago

  The room was nice and cozy, looked real good on pictures. However, the service was not as expected compare to the price paid. The lobby was quite hot when I checked in. Sometimes it was hard to find employees and they did not look very friendly and happy. The room was not well-prepared: hot and had kind of unpleasant smell. Breakfast (compared to other same price range hotels) was mid. I'm good with other services like swimming pool.

• ★ 1a year ago

  Terrifying Experience – Cockroaches in the Room! Absolutely do not stay here. We booked the Regal Suite, but instead were given a shared apartment. Thankfully, no one else was staying in the second bedroom at the time, but that’s beside the point — we did not book a shared space, nor were we informed or offered any discount for the downgrade. This was not a suite by any means. Around 2:30am, my boyfriend turned on the light and saw a cockroach in the room, which he killed. About 10 minutes later, he saw another one crawling on the floor. At this point, he woke me up. As we moved our backpack and clothes off the floor, we found three more cockroaches crawling in and around our belongings. That’s five cockroaches — completely disgusting and unacceptable. We immediately went to reception to explain what happened. The staff member came to inspect the room, told us he only seen one cockroach, the one we killed and then asked if we would just sleep in the other bedroom next door — still within the same shared apartment. I tried to explain that cockroaches come out in the dark and that we had already killed five. He didn’t speak much English, and we were not offered a different room, only the other bedroom in the infested unit. I requested a full refund of 2,700,000 VND, but was only given 500,000 VND. At 3am, exhausted and frustrated, we accepted it just so we could leave and try to salvage the night. Still, this was a clear case of uncleanliness — a cockroach infestation is serious and should not be ignored. We had to get back on our bike and find a hotel in the middle of the night. Thankfully, we found the Gold Coast Hotel down the road, where we were welcomed warmly and finally got a clean, comfortable night’s sleep. If this review stops even one person from booking here, I’ll feel a little better about the money and sleep we lost. This was not the room we paid for, it was not clean, and the way it was handled was completely unacceptable. Avoid this hotel at all costs.

• ★ 02 years ago

  The hotel is brand new with a lot of construction nearby, , but not heavy construction, so it was quiet. The hotel is situated quite near the beach and a couple of KMs outside of town and not near anything like shops, convenience stores etc. You will need to rent a scooter, which the hotel can provide or seek private transport. The room was really good, very spacious, good wifi, smart TV and very large balcony. Bathroom was very good, the air-conditioning very good. Breakfast was a little disappointing as I am used to a buffet, but you could select from three dishes, eggs, noodles, soup or Bo Kho.|I had both eggs and Bo Kho. The Bo Kho was delicious albeit, a small portion. Coffee is made from a proper coffee machine and was ok.|Staff speak very little English, so was happy I had my Viet speaking wife with me. Although the hotel is very new and the staff inexperienced, we still enjoyed our stay.

• ★ 0a year ago

  Review:|★☆☆☆☆||Our stay at this hotel was incredibly disappointing, and I would strongly advise against staying here. We initially booked for two nights but left after just one because our experience was so frustrating. Our bus arrived at 3 am, and when we called the hotel for assistance getting a taxi, they couldn’t help us at all. We were left stranded and had to scramble to book another hotel room elsewhere in the middle of the night. It’s a shame because we’ve been travelling for weeks in hostels and this was the first hotel we treated ourselves to.||When we finally checked in, the place was completely deserted. We were the only guests there, so I asked if they could upgrade our room since the hotel was empty, but they still insisted on charging us for everything. I will say the rooms were beautiful, but that’s about the only positive thing I can mention. Unfortunately, the hotel is about an hour’s walk from the main town, with absolutely nothing to do nearby, making it very inconvenient. On top of that, the staff barely spoke English, which made communication quite difficult.||The worst part, however, came after we checked out. Less than an hour after leaving, we received an email saying we were being charged 2,600,000 VND for a duvet cover, pillowcases, and towels that they claimed were “too dirty to wash.” There’s no way they could have tried washing them in less than an hour and written such a long email. Do not trust at ALL.||I wish we had never booked this place and stuck to hostels. Avoid this place at all costs