FLC Grand Hotel Hạ Long

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 53 months ago

  GRAND LIKE THE NAME very clean and very grand hotel with AMAZING views in each of the room WHOLE HA LONG VIEW FROM THE HOTEL

• ★ 5a month ago

  FLC Ha Long – An Incredible Stay from Start to Finish. I was genuinely amazed by my stay at FLC Ha Long. My room was huge, beautifully designed, surprisingly affordable, and offered a jaw‑dropping view over the UNESCO World Heritage–listed Ha Long Bay — an unforgettable sight to wake up to. The service was exceptional across the entire property, from the friendly, attentive staff to the impressive food and beverage options. The scale of the hotel is remarkable, featuring a golf course, conference centre, indoor and outdoor pools, and relaxing wellness spaces - everything a traveller could want in one place. A special mention goes to Vinny, the General Manager, whose outstanding hospitality sets the tone for a truly world‑class team. I left completely impressed and highly recommend FLC Ha Long to any traveller looking for comfort, value, and a memorable Ha Long experience.

• ★ 56 months ago

  Great location with stunning panoramic views of Ha Long Bay. The rooms are spacious, clean, and well equipped, and the facilities are modern and well maintained. Staff are polite and helpful. A good choice for a relaxing and comfortable stay.

• ★ 5a month ago

  Great hotel with beautiful view and services! Easy check-in and check-out process. What impressed me the most was the professionalism, helpfulness and friendliness of the staffs, especially Ngọc Linh. She checked-in on us from time to time to make sure we're comfortable and recommended some great places, and very responsive when I asked for help. Complimentary breakfast buffet, and they have a couple restaurants inside the resorts and a in-room dining option (no outside food inside the room). We only ate at one of the restaurants and did try their in-room dining services. Tea and juices are great, food was alright - your typical, generic touristy taste. I did like their bánh cuốn thịt and fruit juices at the breakfast buffet tho. The in-room dining Phở bò was a bit bland and cold for my taste. The little ice cream cups at the lobby bar were my favorites - I tried the durian and raspberry flavor.

• ★ 53 months ago

  Great Property! On a hilltop with a great view of halong bay. Food - their speciality it seems, they arranged some awesome food (indian food) for us. It was yummy, infact better than what we get in Indian Fine Dinning restaurants. Hospitality is great. Housekeeping was flawless. Staff is eager to help always.

• ★ 56 months ago

  The rooms were tidy, clean and quiet. We experienced nothing but a good time here. The service was excellent and the view from the top of this hotel is unrivalled in the entire Ha Long Bay area. We really enjoyed the breakfast and room service. There is no doubt that we will be returning to this hotel.

• ★ 34 months ago

  I recently stayed at FLC Ha Long and overall I would rate my experience 3 out of 5 stars. The hotel itself is beautiful with a spacious, peaceful, and relaxing atmosphere. The surroundings are very nice and the environment feels quiet and comfortable, which I really appreciated during my stay. Most of the staff were friendly and helpful, especially the staff at the bar, the spa, and the security team. They were polite and welcoming. However, my experience with the front desk was disappointing. The reception staff seemed indifferent and somewhat unprofessional, which is not what I expected from a hotel of this level. Unfortunately, the cleanliness of the room I received was below expectations. There was a lot of dust under the bed, suggesting the room had not been cleaned thoroughly. The bathroom also had several issues: there was no ventilation fan, the area where the cups and toothbrushes were placed had visible mold, and the drainage system seemed clogged, causing the water to drain very slowly. Overall, while the hotel has beautiful surroundings and some very friendly staff members, improvements are needed in both room cleanliness and front desk service. With better attention to these details, the guest experience could be much better.

• ★ 29 months ago

  I have stayed at this hotel on several occasions and greatly appreciate its location and the impressive bay view. I look forward to returning whenever possible. However, I would like to note an area for improvement regarding service at the restaurant on the second floor. Each time I ordered a can of beer, there was a wait of over ten minutes before it was served. Given that beer does not require preparation, prompt service should be feasible. I encourage the restaurant staff to consider more efficient order processing to enhance the overall guest experience.