Paddington Hotel Hạ Long

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 5a year ago

  Speaking of the suite, it was a sanctuary of luxury. Spacious, impeccably designed, and boasting breathtaking city views, it felt like a private haven. The bed was incredibly comfortable, the linens exquisite, and every amenity thoughtfully provided, from the high-end toiletries to the state-of-the-art entertainment system. Dining at the hotel's signature restaurant was a culinary delight. The menu was innovative, the ingredients fresh, and each dish was a masterpiece of flavor and presentation. Even the breakfast buffet was a lavish affair, offering an incredible selection to cater to every taste.

• ★ 52 months ago

  Very nice hotel....a little away from where the. Action is but that is not a real problem ...an inexpensive grab ride gets you to where you want to be generally

• ★ 57 months ago

  It was a wonderful experience for my vacation. The hotel is close to the beach and has a beautiful, peaceful view of Ha Long Bay. The staff were friendly and always willing to help whenever I needed. The breakfast was very good I enjoyed it very much. I will definitely come back to Paddington next time.

• ★ 56 months ago

  Beautiful hotel. Staff are extremely helpful and nice. Large rooms. Modern and spotless rooms. Only negative is that some rooms have a bath/shower which is difficult to get in. So ask for a room without bath if you are not nimble. Location is quiet and good enough with lots of amenities close by, and also a beautiful beach. The hotel feels a bit empty in the off season but it is a big hotel. Breakfast is also very good.

• ★ 37 months ago

  This review is from the start of when I first contacted Paddington ... And not from when I booked, this is my perosnal experience. When i knew I was coming to Ha Long I knew i wanted a room with a bay view. I short listed 3 hotels and Paddington came up at the top. I am a independent travel agency. As a travel agency I reached out to Paddington to enquire about the room from my work email... I received no reply. (Contact via their website and email address contact from their website) I looked on their website and I still couldn't get all the information I wanted. I emailed Paddington again two weeks later from my work email. Again I didn't get a reply. I was very very disappointed at this moment but I knew i still wanted to book. I went ahead and booked as a client through my back office partner. Upon arriving my impressions are it is big and clean and across the road from the beach. Which is great. Location itself is very limited. You will need some sort of transport if you are wanting to go to the centre as it is around 1 mile away and there is very little to do in terms of convenient store and restaurants. This would be perfect for those who wants a beach and do nothing. The view from the room is what I expected but I just wished had they replied to my emails as I would've chosen a better room and have requests. The rooms itself could do with a little bit of improvement... For example shower screen does not lie flat along the bath tub meaning when you shower even if you have the shower head tilts away it still leaks. The shower blind is external to the bathroom and Condensation builds up on a morning so it may blur your view of the bay Scooter hire is 250k per day, feedback - the experience to hire scooters could improve. We waited 15 minutes for delivery...Which is not a problem. However there were no choices for helmets... And the speedometer did not work. Yes we could've taken it back to change but we were limited with our precious time here and decided to keep it to the end Overall, my feelings for this hotel started from when I sent that first email and hoped the whole experience would improve as I really wanted to stay here. But in reality my feelings is been there done that won't go back Sorry Paddington, the whole experience in general isn't what I expect from a 5*

• ★ 110 months ago

  We recently stayed at this hotel and while there were some positives, overall it didn’t live up to what was advertised. The lobby makes a strong first impression, but behind the scenes the reality is quite different. Rusty screws by the pool and an abandoned Sky Bar area on the 18th floor gave the hotel a neglected feel. The Sky Bar itself was closed, and the upstairs restaurant only served breakfast despite being advertised otherwise. This left very limited options: the pool had no bar or service, and the downstairs restaurant was clearly geared toward large tour groups — we were even seated at a table for ten. After dinner, there was nowhere on-site to relax with a drink. The outdoor area also felt more residential, with very few nearby restaurants or alternatives. Amenities fell short too: towels were poor quality, our shower leaked across the bathroom floor, and although a sign by the pool said guests couldn’t bring their own refreshments, there was nowhere nearby to purchase any. Communication was also a challenge. We didn’t expect all staff to speak English, but even with a translation app and written requests, there was frequent confusion, which at times left us feeling unwelcome as individual travelers. On the positive side, the staff were polite and tried their best to assist. The hotel was clean and tidy, our room was a good size with a nice view, and laundry service was impressively quick. In short, while the basics were fine, many of the advertised amenities simply weren’t available, and the hotel seems more focused on catering for large events than creating a welcoming experience for individual guests.

• ★ 02 months ago

  No bar. Terrible choice of wine. Made to feel second class when they have a function on (no access to restaurant). No aircon in gym. Pool furniture terrible and uncomfortable. Not a good experience.

• ★ 0a month ago

  The hotel has a great location. The air conditioning is very strong and comfortable. The staff are very friendly, and the breakfast is quite plentiful. Very satisfied. Recommended.