Vinpearl Empire Nha Trang, Affiliated by Meliá

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 5a month ago

  I had a great experience at this large hotel. Even tho it was big the staff made you feel so welcome and always so courteous and helpful. A lovely big pool which I took advantage of every morning to do my laps. We didn't use the breakfast option so can't comment on that. The bed was comfortable as were the choice of pillows. The room was spacious. I would highly recommend. We were on the 33rd floor. Would definitely come back and thank you for a great stay!

• ★ 43 months ago

  The room seemed a little tired when we first arrived, but it grew on us. Clean. Nice view. Good shower. Comfy bed and sheets etc. Nice staff. Chaotic breakfast but OK. Good value. (We got trapped in the emergency stairwell as there are no handles on the doors to let you back into the corridor. Luckily we could squeeze one open a few floors down as it was ajar a little and had not closed properly. Hopefully this is normal and safe?!)

• ★ 4a month ago

  I had a good experience here. The buffet food was good, the staff were friendly, and the room service was nice. There are only a few small things that could be improved: 1. There are no rooms with double beds, which is inconvenient for parents travelling with children. 2. The towels in the rooms are too small for adults, while the pool towels are too large. 3. The TV did not work. 4. The pool closes too early.

• ★ 2a month ago

  Room was nice. Bar was priced accordingly for a hotel of this price but the cocktails made by inexperienced bar staff really put a dampener Pool would’ve been nice if there wasn’t pumping house music playing from 7:30 in the morning. The hotel staff on the lower levels are great. The staff in the bar are just not good enough to be considered decent on an international level. All the style but no substance.

• ★ 1a month ago

  I am extremely disappointed with the experience my family had at this supposed 5-star hotel and restaurant. A venue of this caliber should have the staff, resources, and organization to provide timely and professional service, but that was far from what we experienced. We waited over **three hours** for our food to arrive, only to be told we needed to wait even longer because apparently a fish dish takes more than 30 minutes to cook. After such an unreasonable delay, the fish was finally served and was still **raw**, with visible blood inside. Serving undercooked fish after making guests wait for hours is completely unacceptable and raises serious concerns about food quality and kitchen standards. To make matters worse, we were charged for **five Coca-Colas** despite only ordering and consuming **three**. Being billed for items we neither requested nor received is frustrating and unprofessional. The most disappointing incident involved a family member who wanted a single shot of whiskey. We were initially told the restaurant had none available, despite bottles being clearly visible nearby. After questioning this, staff suddenly claimed they did have whiskey after all, but insisted we would have to purchase an entire bottle. This directly contradicted the menu, which clearly stated that individual shots were available for purchase. We came here expecting a relaxing meal and quality service, not endless delays, incorrect charges, conflicting information, and poorly prepared food. It felt as though the restaurant was prioritizing the buffet service over seated guests, leaving paying customers ignored for hours. For a business that advertises itself as a 5-star establishment, this level of service is unacceptable. Long waits, raw food, inaccurate billing, and misleading information do not reflect the standards that guests should expect. Unfortunately, this was a deeply disappointing experience, and I cannot recommend this restaurant based on the service we received.

• ★ 1a month ago

  Omg, the worse dinning experience ever. I won't even go into the actual dinner service nightmare. For me it started with the drink order. Walking past the bar, I noticed the familiar blue classic ladie bootle. I ordered a glass. Waitress came back with two alternative and said it was not available. I went to the bar and asked if I could hold the bottle. It was a new full bottle. Asked why they said it wasn't available when they had a full bottle? They had to call the manager. This place is totally clueless. This was just the beginning. It got worse as the dinner proceeded.

• ★ 02 months ago

  Amazing! Wonderful room with a nice view. Amazing breakfasts (a little crowded due to the holidays, but they never ran out of food). Wonderful cleaning and reception service. I forgot my smart glasses, but they found them and organized a transfer to the airport. I enjoyed every day of my stay there. Very polite and friendly people.

• ★ 03 months ago

  A shout out to the staff at the Amber Restaurant in the Vinpearl Empire, especially hostess Mai. She welcomed us like family. We appreciate the vast selection of fresh food, and the attentiveness of staff. Although the restaurant was usually busy, staff were ever present to attend to customer needs. For coffee lovers, I highly recommend the Vietnamese coffee, especially as prepared by Mai. Kudos!