FLC Sầm Sơn

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 4a year ago

  Excellent service and superb location! Beachfront access, private access to the beach… can’t complain! Friendly and very accommodating staff from the front desk, room cleaners, restaurant staff, electric car drivers, security guards etc… all requests were attended timely. Very pleased with the service from FLC Sam Son Beach Resort! The villa is spacious for 4 people, great view from both bedrooms as well as kitchen and sitting room. However, it is dated and needs to be renovated to maintain the 5-star status. The restaurant turned off air-cond to save money. Not much variety on the menu. Breakfast was ok.

• ★ 3a year ago

  The hotel lobby is spacious, well-decorated. Beautiful view of the swimming pool and the river. Private beach which is very nice as well. The pool is great also. You can use electric car to move from the hotel to the beach in front. But can’t use it outside of the resort. 😅 One more thing made me not satisfied about the hotel is the staff. The reception is not friendly at all.

• ★ 3a year ago

  Sub-par and mundane. That’s the perfect word to sum up my 2-night and 3-day experience here, during the beginning of tourist season no less. On the outside, the hotel looks huge and kinda glamorous, which is comforting. The disappointment comes when you walk inside how barren this place is. Food: I only had lunch and breakfast buffet. They are practically the same food, very little different. None of the food is of restaurant-quality. It tastes cheap and feels cheap. Service: I gave service 4/5 star because the staff is kind and helpful. There isn’t any exceptional, but no real flaw either. The gym and swimming pool on the third floor are nice, it can be crowded but that isn’t something they can control. Vibe: I expected more from a hotel that claims to be 5-star. It got the outside look of but there is not much to do here. It is too spacious for its own good, the decoration is mundane, a bit soulless. You barely see any paintings, the plants and vases are vain, like they are checking boxes on the list of decorations. Let me be clear: this is NOT a bad hotel. It is merely disappointing for a 5-star one. 3 or 4-star may be more fitting.

• ★ 3a year ago

  I feel disappointed with this hotel. They don't take care of it số it looks tired. Swimming pool has strong chemicals smell. Staff are not smiling and look sleepy. All service are super slow. I will not return here. However i recommend FLC HALONG. It is much better

• ★ 12 years ago

  This is the worst service I've ever had at a hotel. I came here expecting a luxury experience with many amenities that were shown to me when I was making the booking. Upon arrival I was told everything is closed except two restaurants. I went to the restaurants and they were closed. I came back to the reception and told them I wanted to speak to a manager and they made me wait for 30 minutes to speak to someone. I was sitting in their lobby for 30 minutes until someone spoke to me. The staff kept talking to each other while looking at me and no one came over and they kept telling me to wait. Finally the manager arrived and he said there is nothing he can do about the situation and they cant give me a refund. There was no attempt to give and upgrade or any free meals or anything to make me feel better. I have never ever had such a bad experience at a hotel in my life, and this is supposed to be a 5 star resort. Under no circumstances should you ever stay here unless you just want to stay in your room for the entire 24 hours. Overall I am appalled that this resort is allowed to say it is 5 stars and charge how much it does when this is the kind of treatment it gives its guests.

• ★ 03 months ago

  Location was a little out of the main town (20 mins by taxi) but closer to the smaller town (10 mins by taxi) with assortment of shops shops & restaurants. Resort was. very quiet and away from the night life in town.We enjoyed the spacious room with a sea view balcony and the room was clean and air conditioned. Showers, beds were very comfortable. The resort has two main zones and a golf buggy to take you to either side (or a short walk) when required.The beach side resort has an enormous salt water pool complex suitable for kids and adults.Leading on from this pool you can step onto the beach which was quit shallow for quite a way out making for easy splashing in the surf.The other accommodation side has an indoor and outdoor pool and well equiped gym.We arrived in the off season so only one restaurant was open most of our stay - the food was of a high standard with great breakfast.Unfortunately the only bar open during our stay was the cigar bar with frequent smokers making it impossible to enjoy a quiet cocktail most of the time.Overall the stay was very nice and the staff are exceedingly friendly & helpful which made our stay all the better

• ★ 04 months ago

  Large resort with many sea view rooms. Excellent service

• ★ 0a month ago

  The hotel is located in the resort area of FLC in Samson and only designated cabs (Green taxi), private transfers and buses can reach the entrance. The hotel looks quite nice from the outside and even the beds are quite comfortable and the rooms are nice. but once you look beyond the facade, the building, bathrooms and swimming pools are not well maintained. There's mold in the corners and visible limestone in the swimming pools. The walls are thin and the service is really lacking. The reception didn't even try to properly explain how everything works, and for breakfast, it was a hot mess. Everything was missing, kids vomitted on the floor (and nobody cleaned it), people didn't cue to get food but whoever was better at getting ahead then put everything on their plate without thinking about whether they would actually eat it or not. At the end, this whole experience was at best a 3-star experience.