Kim Minh Boutique - Luxury Hotel & Apartment

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 55 months ago

  Very convenient spot to stay and there’s a bar nearby called walkers bar with some Texas Bbq

• ★ 1Edited a year ago

  I booked through booking app, the room was exactly on the app, the balcony very small, you barely could stand in it. But when we arrived the receptionist speaks very poor English and she was super rude and disrespectful. She looks on us like we came to begging the room and we ask her if she could give us one more chair, we booked twins room for two people. And her answer was you can sit on one chair. I told her we are two we need two chairs to sit on and drink coffee in the morning. She replies with “ both of you could sit on one chair, we don’t have chairs here” I told her we can pay extra money for it. Then she ignores my question and keeps looking on the computer’s screen. Then I immediately canceled the room and went to another hotel on the beach with cheaper price than thier room.

• ★ 110 months ago

  Avoid this hotel at all costs - the worst experience ever. This hotel is an absolute disgrace to hospitality. From the moment I checked in, I was shocked by the level of unprofessionalism. The staff are unbelievably rude, careless, and completely untrained. There is no luggage assistance at all, despite the hotel having steep stairs at the entrance. When I asked for help, the front desk arrogantly said that carrying luggage is not their duty, and the security guard also refused. They don’t even provide a luggage cart, leaving guests to struggle no matter how heavy or large their bags are. When I demanded to speak with a manager, I was told there is no manager, only the “owner.” Even after speaking with the owner, nothing was resolved - clearly this problem has happened many times before. The staff’s attitude shows zero respect for customers and no intention of improving service. It was so unbearable that I immediately contacted Agoda Canada to cancel my booking right after check-in. I refused to waste my time, money, and mental health staying in such a horrible place during my vacation. If you value your trip, your peace of mind, and your money - stay far away from this terrible hotel. And to the owner: don’t reply to this review with the same stupid copy-paste line you used on others like “we are sorry your experience was not as expected.” In every single review I read, your responses are nothing but meaningless apologies, showing you don’t even understand what guests are complaining about. You clearly have no intention of improving or replacing bad staff- especially your front desk and security, who are the worst offenders.

• ★ 02 months ago

  Big room. Good location and reasonable priced. Staffs has limited english understanding, google translate will help.

• ★ 0a month ago

  Awesome stay at this property. The staff were very helpful and friendly. The location is excellent and convenient for getting around. Highly recommended!

• ★ 05 months ago

  The hotel is good and convenient. It’s 10 minutes from the main tourist area but very close to other local spots and the seaside. The service was good and the room was spacious.

• ★ 0a year ago

  Very nice hotel, if compare the price to facility is unpairable. The service is good and very clean. It is such a new renovation but look awesome. I like the decoration so much. It also have a pool. Receptionist does not speak fluently English but comprehensible.

• ★ 06 months ago

  Have been staying this hotel many times. Room is well kept and clean Location is central to everything. Staff attentive from security and front desk