Ha Long Hotel

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 34 months ago

  Can't say much about the customer service since we check-in in the evening. The bedding cover was stain with some sort of fluid, and the shower door slider was broken after 2 use. Location wise is perfect; 8 to 10 minutes walk to Ba Chua Xu temple.

• ★ 02 years ago

  We stayed here as part of a cycle tour. It was awful! The room smelt very strange ( possibly just been fumigated?), yet there were still cockroaches under the bed, the bathroom needed a deep clean - lots of black mould and scum 🤮, the bedroom door didn't lock properly, there were dogs barking, and random people wandering around the grounds at night. We had a ground floor room and didn't feel safe at all. The food available in the restaurant was very basic. There were cockroaches running across the ceiling and the kitchen looked less than ideal when glimpsed through an open door. The hotel grounds were very unkempt, and unlit at night. The pool wasn't clean. There was no bar or comfortable area to sit, yet there was nowhere to walk to nearby so we were stuck in the hotel. The whole place looked like it had been shut for months...it is in desperate need of renovation and rejuvenation. Unless that has now been done, I would avoid at all costs!

• ★ 011 years ago

  Landed in this "hotel" after a sleeper bus from HoiChinMing city at midnight. It was a complete ghost town with very unfriendly locals. We eventually sourced a local taxi to drive us to our hotel 3km from the bus station. Chau Doc looked like it was under construction. When we arrived the hotel we were met with the most unfriendly staff who were rude and unfriendly. As 5 girls travelling we were so freaked out by the place we wanted to stay in the one room. The hotel is huge but seemed like we were the only ones in it. We were so tired after the bus that we all slept soundly. We were told on check in that we could get the boat the next morning to phnom penh, but that was not the case the next morning. After a disappointing breakfast we met with the rudest hotel receptionist ever. She told us we had to stay a 2nd night because the boat is full and we are too late. Only after regrouping and deciding we certainly did not want to stay in this hotel another night we insisted on a taxi to the cambodian border. She was not too happy to hear this and was very obvious she had a scam going on. She finally rang a taxi and charges us 500k dong for 30km, only saving grace was the taxi driver forgot to turn off the meter and actually was only 200k dong. Not a very happy taxi driver when we refused to pay the extra and turned out he dropped us to the market not the border. We managed to convince 5 villagers to drop us to the border on their motorbikes for $1. To say chau doc and the hotel put a sour taste in our mouth in leaving vietnam is an understatement. Try not to stay here if you can, i recommend getting a flight straight from HCMC to Phnom penh and never going near chau doc. As i write this i am happily in phnom penh and the people are fab!!!

• ★ 012 years ago

  We stayed in this hotel for one night during a Mekong tour (it was chosen by the tour operator). Nothing wrong with the rooms or internal amenities themselves. However, the hotel happens to be huge and we were pretty much on our own whilst there and the hotel is located in a new suburban area, which gave us an overall sense of isolation. It's a quick cab ride to town but this is less than ideal as I would have preferred easy access to amenities by foot.

• ★ 09 years ago

  We stayed here by default when our tour operator failed to secure rooms at a decent hotel. This hotel is located 5 km from the centre of Chau Doc and there are no restaurants within walking distance. ||||As others have noted, the security locks on the inside of the doors are broken and the rooms have only push-button-in-knob style locks. The windows are very secure however: they have bars on them - on the inside. Overall, the place has a strong institutional look and feel and we wondered if it had once been an asylum.||||Our group was the only people staying here which confirmed that this is a hotel no-one stays at out of choice. Do not stay here!

• ★ 014 years ago

  Several things in our room were not working. The bathroom light was burnt out, the ceiling lights burnt out ( 2 out of four), one ceiling light above the bed, one night table lamp burnt out. The clock on the wall-dead. ||There is no ventilation bathroom.There is a fan in the bathroom but no electrical hook up.||The bathroom floor mat is black and dirty.||The bellboy was rude but at least the girl at reception was pleasant and friendly. ||The room doesn't have a safe and the mini bar is minimal. There are no other room amenities beside the TV.The room itself is mediocre at best but this supposed to be a three star. The safety lock on the entrance door is gone.||On the plus side the beds are comfortable.

• ★ 014 years ago

  We stayed here for one night in December. As mentioned below, there where hardly any people there. One other family came and joined for dinner, but we were the only ones for breakfast.||Since we were on a prebooked tour in Mekong Delta, we got dinner included at the hotel. They served us a various of Vietnamese dishes, witch we shared. And there where heaps of food. Unluckely some pieces of the fish were not cooked properly. I got food poisoned, which ruined rest of my trip in Mekong Delta.

• ★ 09 years ago

  Alrhough staff tried as hard as they could, there's nothing they can do. Hotel looks like it was either a hospital, mental institution or some sort of asylum in another era: the room windows have iron bars - from the inside - and the outside windows are locked with wire, so you're stuck with a stuffy and smelly inside. Bathroom was filthy and overall rooms was not much better, linen seemed to have been already used and was full of unidentified spots. Ceiling lamp was filled with dead bugs. Door lock was broken and door did not lock properly, it had some type of poor magnetic lock which opened with any push. Hotel is located in the middle of some empty fields with litter and flies everywhere, not walking distance to anything really. I only stayed because it had been pre-booked and paid for the travel agency in Ho Chi Min who probably had no idea it was that bad (now they do). Far away from the city center, restaurants and stores, the only thing close by is the mountain. Please avoid at all costs - see pics for yourself!