Hanoi Grand Plaza Hotel

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 54 months ago

  Beautiful hotel with amazing service. everyone was so helpful and extremely kind. there was no problems with the stay but we were ensured that any issues would be quickly resolved staying here by kyle

• ★ 53 months ago

  I had a fantastic stay at Grand Plaza and hope to come back soon. The staff was so attentive and customer service top notch! The club level and Madison Privee in particular stood above and beyond!

• ★ 54 months ago

  amazing room with excellent service. quite frankly the most luxurious escape room in Hanoi lol. difficult but fair quests, modern techs, everything youll ever ask for

• ★ 5a month ago

  I stay at this hotel every time I visit on business. The rooms are spacious and clean, and I have never experienced any issues with the staff—the service is consistently pleasant and stress-free. There is a convenience store located in the lobby on the ground floor, and a large supermarket as well as a shopping mall are within walking distance, making it very convenient for shopping and daily necessities. If you want to visit the main tourist attractions, you will usually need to use Grab, but that is not much of a hassle. While the hotel may not offer anything particularly exceptional or luxurious, it does everything well. Overall, I think it is a solid and reliable choice with a good balance of comfort and convenience.

• ★ 54 months ago

  The private lounge on the 26th floor is amazing - quiet, comfortable, and very private.I had breakfast here and returned in the evening for drinks. The service was exceptional. Ms. Ly was incredibly attentive and thoughtful, and she made the whole experience feel special. The food and drinks were fantastic.I'll definitely be a regular here.

• ★ 34 months ago

  Although the room I had was very big and comfortable, the experience I had aT Grand Plaza was tainted by the breakfast service. As a vegetarian, the options for warm food was minimal and almost non-existent. I eat eggs and cheese and this definitely helped, but I would feel badly for vegans. At the egg counter, I asked for a no-onion egg white omelet and got one with onions, which I still ate with a sigh. Then the next day, I asked for the same and this time, none of the 3 chefs knew what to do. I approached an English-speaking attendant to tell the chefs what I wanted. They seemed to have understood as one of them started separating the egg yolks from the egg white but WITH THE PALM OF HIS HAND! Even I know how to separate egg whites from egg yolks using the shell of the egg. It was not hygienic! But he then scrambled the eggs. So, after a long time, I finally received my egg white omelette but I was worried the egg whites had passed through the chef’s non-gloved palm. I am surprised that at a 5-star hotel, the chefs (all 3) had no idea how to made an egg white omelette and how to separate yolk from whites. Shocking. The breakfast buffet, no matter how lavish, was made with only non-vegans and non-vegetarians in mind. That is a real shame because it negatively affected my experience of the hotel service.

• ★ 04 months ago

  The check in was held in the executive lounge. The manager welcome me with a welcome drink and a piece of cake. So nice

• ★ 03 months ago

  The hotel service was excellent. From the front desk to the housekeeping staff, everyone was warm and passionate, providing great emotional value. The stay was extremely pleasant.| |The hotel facilities are also brand new, with a wide variety of fresh and delicious food. It was pure enjoyment staying here.| |Truly a wonderful experience that left a deep impression. If I come back to Vietnam again, this hotel will definitely be my first choice!