LOTUS INN - Serviced Apartment Hanoi

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 52 years ago

  The room view is great. Lady at the service desk speaks English and communication is good. The Lady who's cleaning the room daily is super! Location in front of the lake is wonderful!

• ★ 3a year ago

  Nice view of West lake. Good lively location, always crowded area with many cafes catering to the young people. Clean 3* getting "old". Room good size with basic commodities.

• ★ 2a year ago

  This is one of the worst hotel apartment I have ever been stayed, it has something to do with the management, I don't want to get into details

• ★ 13 years ago

  Worst stay of my life. The bathroom smells terribly like vomit. Didn’t got my room cleaned or bed sheets changed in a whole week. I asked for help through several channels and they never even replied to me. At the check out of course, the classic: “no payment by card, the machine is broken”. I had to run to an atm. Came back and had to wait for the receptionist to come back. Thi of course meant a huge delay for me

• ★ 12 years ago

  The room is different from the photos in agoda. Dirty, damp. Horrible.I ask them to cancel. Escape. But their receptionists are nice. I don't know why it scores over 8 in agoda.

• ★ 1a year ago

  This is one of the most disgusting hotels I have ever seen. Bathrooms were dirty, it looks like they don’t clean it with all the scum built up over time. I don’t understand how this is a 3 star hotel.

• ★ 13 years ago

  It's loud from traffic noise and the music from cafe next door is extremely obnoxious. Didn't have hot water in the shower in the morning. Not much to eat nearby, only places to get coffee or tea. Don't recommend it for more than one night.

• ★ 13 years ago

  Lake and city view from balcony is lovely, this is the only good point about this place. Everything, starting from reception and finishing with location is awful. The girl at reception knows zero English and only nods her head and asks for money. The room is very small and on photos it looks bigger. Condition of the room is worst I ever saw. I got a feeling that I’m in a government hospital in Delhi: white walls became half broken and greyish green in color; floors are very old and swollen; lot of hair in corners, I could collect DNA of previous guests; bedsheets were not fresh at all. No hot water though heater was on overnight. Noisy at night. Location is 15min on taxi to city center and no decent places to eat nearby except coffee shops. Not even a grocery store to buy water. I felt so frustrated that I couldn’t sleep. Thank goodness that day is over.