San Premium Hotel

What reviewers say

Excerpts from public Google reviews. They are the reviewers’ opinions, not ours, and we have not verified them.

• ★ 53 months ago

  This was a wonderful hotel we stayed at here in Hanoi! The location was perfect, short walking distance from the Hanoi Train Street and Old Quarter Night Market. Our rooms were wonderful and came with 2 complimentary water bottles. The staff were very kind and welcoming, a big thank you to Aimee, Paul, Tom, Ellie, and Jullie for the amazing hospitality! The included breakfast was delicious every morning. The hotels gave us some discounts on select spas nearby too. Not much I can say I disliked about it either… it’s a great hotel we chose in the center of Hanoi!

• ★ 52 weeks ago

  stayed here for 2 nights. i arrived too early (i guess before 12am), receptionist staff directly approached me to the entrance door and helped me with my luggage. he informed me that the room would be ready at 1:30, turned out it was ready just at 12 and i could come in right away (even before the check in time), i think that was awesome. while i waited, another female staff quickly came to me with a fresh and sweet welcome drink. i noticed that all staffs were so friendly and helpful. i always ordered online food during the stay and the staffs always delivered it to my room right at the time, without delay, and i never asked for that. i felt so guilty bcs i didn't have much cash for tip, one night i decided to come down earlier and waited for the driver, just to take it by myself, to avoid the staff to deliver it to my room back and forth. location is totally perfect, you can find everything nearby just by walk. room and toilet were all clean, linen were smell so good, fridge was perfectly cold, lights were bright, ac was great (bcs it's really hot outside). very nice experience. thank you for the service everyone!

• ★ 5a month ago

  Great stay! The staff were nice, friendly, and very accommodating throughout my visit. The hotel was comfortable, and I had a great experience overall. The facilities were clean, and our room was spacious. Will definitely stay here again when I come back to Hanoi.

• ★ 56 months ago

  My wife and I stayed here for four nights. The location is very lively and busy during the day but shuts down at night so it was quiet when we were ready to sleep. It was incredibly easy to walk everywhere from this location to tourist areas such as Train Street, Beer Street, and the Lake. It was clean with nice bedding. We would definitely stay here again next time we visit Hanoi!

• ★ 5a month ago

  My family had an absolutely wonderful stay at San Premium Hotel in Hanoi. Tom, Julie, Aimee and the rest of the fabulous team were so welcoming and helpful, nothing was ever too much trouble. The location is perfect, less than 5 mins walk to Train Street, beautiful Hoan Kiem Lake and all the other sights of the Old Quarter. Happy to recommend a stay here!😁

• ★ 52 months ago

  The hospitality of the staff members were a class apart. We were greeted warmly and were offered complimentary drinks at the time of check-in. The receptionist also took the pain of explaining all the local sightseeing places and shared the times of the train at the train street. We booked a Deluxe Double Room which came with a King-Size bed. The room was not very spacious, mainly because of the giant bed, but it had all the basic amenities. The washroom was spacious, on the other hand. Since we were on our honeymoon, they had decorated the room nicely with flowers and all. They had also sent in some complimentary fruits. The room came with complimentary breakfast and the breakfast spread was huge! Since most of the guests had day trip packages to places like Nin Binh and Ha Long Bay, and they had to start early, breakfast at this hotel started at 6:30 AM. That ensured we could have the breakfast everyday. The spread consisted of options like noodles and fried rice, had chicken sausages and bacon, had a few options from their local cuisine, along with continental options like baked beans, croissant and other bakery items. Then there were sushi, pastries, fruits, milkshakes, and juices! We stayed at this property for three days and paid around 4.4 million Vietnamese Dong.

• ★ 4Edited 2 months ago

  We organised our stay months in advance and were in contact via WhatsApp with Aimee after booking, as I had a few questions before flying to Hanoi. She was fantastic, very helpful and responsive. She also arranged our trip to Ha Long Bay and the boat cruise, which was absolutely wonderful. The other ladies at the front desk were great as well, though I’ve unfortunately forgotten their names. We stayed on the 5th floor and the room was excellent and spacious, with a queen bed and a single bed. Mattresses are a bit firm for me though. We had a view overlooking the road and surrounding buildings. Fresh bottles of water were provided daily, the room was clean, and the shower was very good. Breakfast was buffet-style, with omelettes, fried eggs, and other items made to order. Everything was fresh and enjoyable. I really couldn’t fault the front desk team or the breakfast staff. Location is really good too.

• ★ 03 months ago

  We had a lovely stay, the staff were so welcoming, friendly and helpful. The Junior suite room was comfortable, spacious and clean. The location of the hotel was so convenient being close to train street and dining out options.